Total System Care

Covering your business critical systems is one thing, but what do you do when a PC or laptop breaks down?  Sure it’s only affecting one person, but one person can make a big difference – especially if that person is processing the company payroll.

Complete IT Support

Typically a 4-hour response is applied to mission critical hardware and software under our Business Critical IT Support product.  Total System Care provides the added comfort of an 8-hour response to faults on PCs, Laptops and Printers.

Our Total System Care contract can encorporate as much of your IT infrastructure as you wish. By covering the whole system, the Total System Care contract means if you do have a user down, they won’t be inoperative for long.  You can also rest assured that Ancar B will manage the everyday infrastructure niggles and failures, allowing you to get on with running your business.

Our typical Total System Care maintenance contract service provides a standard 8-hour guaranteed response to workstations, laptops and printers.

Our Total System Care Contract provides for:

• A Complete Audit of the IT infrastructure/System Map of your Network
• Guaranteed Callout Response Times
• Unlimited Telephone, Remote and On-site Support
• Inclusive Parts and Labour
• Access to a Fully Manned Helpdesk Monday to Friday 9.00AM – 5.00PM
• The Loan of Equipment if peripherals have to be removed from the premises for a RTB (Return to Base) Repair
• Inclusive Travel Expenses To and From Site
• Clear Charging Structure – Pay on a Monthly, Quarterly or Annual Basis

Would you like to know more?  Simply contact us to discuss your needs with a Professional Advisor today. Call 0845 077 8883 or use the contact form to the right to request a callback.