With working practices changing and the need for individuals to do more on the move in less time, the Blackberry is proving an invaluable device for key staff/decision makers in all sectors. It is therefore important that email service to the Blackberry is maintained at all times. It is also important users do not experience diffculties when updating a Blackberry and program the correct settings for the company server to communicate with the handset.
Whether you are using Blackberry Internet Service (BIS), Blackberry Enterprise Server (BES) or Blackberry Enterprise Server Express (BESx), Ancar B can offer support for simple and easy configuration.
We support all Blackberry models and Blackberry approved software products.
The Blackberry can easily lose its connection settings due to lack of communication with your server, changes to the phone hardware or even user error - we know it happens.
In addition to problems with the handset, problems at the server end with your BES or BESx server deployment, or even RIM’s (Research in Motion) free BIS platform can cause Blackberry users to be out of contact with customers, resulting in missed sales opportunities or reduced customer service.
Ancar B Techhnologies can take care of these back-end systems and help with end-user device configuration to ensure clear and constant communication to and from the Blackberry with minimum downtime.
What does the support package provide?
Our Blackberry Support services comprises:
- Unlimited Support for server problems and handset configuration
- Full Helpdesk Access offered Monday to Friday 9.00AM to 5.00PM with extended Out of Hours Support available.
- Online Portal (giving the option to log calls over the Internet via our website)
And it’s cost effective and scalable, as the support package is competitively priced based on the number of Blackberry Users requiring cover.
So if you want to stay in touch with your customers and take advantage of the productivity and service advantages your Blackberry provides – sign up for Blackberry Support today.
