Educational ICT
ICT Support Services for Schools
Many of you may have suffered some negative experiences from deploying, managing and supporting your IT infrastructure. You may have felt uncertain as to where to turn for quality ICT advice and moreover, as a member of the teaching profession, know you have far better things to do with your time. You would just like to teach!
There is a solution. Based on our experience, Ancar B Technologies is well placed to manage the day-to-day ICT issues on your behalf. Why? Well, having consulted with many schools, we have defined a package of services tailored specifically to the needs of the Education Sector. We are also an IT support organisation with over 10 years experience of delivering top quality ICT support.
Services Overview
Partnership
Every Primary and Middle School needs access to their own ICT Support Department where they can call on an effective team with varying levels of ICT skills. A team in which all members collaborate and share the workload within their appropraite skill level. Ancar B aims to be that ICT Technical Support Department, by providing your school with access to a team of technicians whose workload is planned and executed at the appropriate skill level proportionate to incidents or visits. Every supported client is provided with access to a team of dedicated to their school comprising:-
- Senior Officer
- Primary Officer
- Junior Officer
Helpdesk & Remote Access
Helpdesk is a single pointof contact for schools, facilitating restoration of normal operational service with minimal Impact. Ancar B achieves this within agreed service levels and priorities utilising online call logging.
Remote Access support utilises a secure connection to your ICT network enabling our Support Technicians to access devices and software on your network. Remote Access dramatically reduces the need to attend site to resolve problems and speeds up resolution to end users. Remote Access also allows Ancar B to investigate and resolve issues, install upgrades and troubleshoots incidents without having to visit the school, reducing the costs for support.
Consultancy
Ancar B is an organisation committed to raising standards of ICT Support in Schools. Ancar B does not just sell hardware and software but works with schools to find the best ICT solutions for your school.
Ancar B provides valuable consultancy that can really add value in and out of the classroom such as;-
- Demonstrating how SMARTBOARDS can enhance lesson delivery and student understanding
- Advice on training and funding available to schools in your area
- Revealing tools to help create the School ICT Development Plan
- Advising how ICT Assessment Tools and Strategies can make your life easier.
Service Benefits
- Incidents and problems are resolved at the appropriate skill level
- Guaranteed cover
- Ability to respond to any incident without impacting on the service levels of other schools
- Ability to provide a proactive and dynamic service
- Schools needs and requirements are understood and met
- Service objectives, goals and deliverables are clearly defined
- Service levels are practical, agreed and regularly reviewed
- Schools are free to teach without distraction from IT
- Twenty years educational ICT experience from consultants who are on your wavelength
- Leverage the potential of ICT in the classroom to benefit of your pupils and school performance
- Improve the Return On Investment from your school's ICT.
Best of Breed
Ancar B partners with best of breed manufacturers and many specific to the Education Sector. We work wihtin the BECTA FITS framework advising and supporting the best equipment available to schools.
