IT Support
It is often said that time is money. With this in mind Ancar B Technologies offers high quality, comprehensive and responsive IT Support.
Ancar B Technologies offers high quality, reliable support for Servers, PCs and Operating Systems based upon two plan variations namely Business Critical Support and Total System Care.
Business Critical Support |
Total System Care |
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| Provides companies with a rapid response to network outages caused by Server, Router, Switch and Operating System failure. | This support package affords all the benefits of Business Critical Support, but also includes cover for PCs, Laptops, Printers and other associated Peripherals. |
We offer two levels of response:
- 8 Hours
Our standard guaranteed response time is 8 hours for both computer hardware and software - 9.00am to 5.00pm Monday to Friday.
- 4 Hours
Our premium guaranteed response time is 4 hours - 9.00am to 5.00pm Monday to Friday. We advise this level of support for mission critical hardware e.g. Network Servers.
Our maintenance contract typically offers a guaranteed 4-hour response to network servers. Indeed, our server support includes re-installation of operating system and restoration of data in the event of a fatal hard disk failure. Due to our convenient location in respect of our customer base, the average response time for urgent hardware faults is 2.5 hours and for software faults 30 minutes.
All maintenance calls are logged and monitored using our computerised logging system. This ensures your calls are dealt with accurately and efficiently causing as little disruption to your business as possible. Hardware maintenance and software support contracts are renewable annually with payment schemes structured on an annual or quarterly basis.
Our Hardware Maintenance Contract provides:
- 12 Months Parts and Labour
- 12 Months Telephone Support
- Guaranteed Callout Response Times
- The loan of equipment if peripherals have to be removed from site
- Flexible payments structures tailored to your needs
Our Software Support Contract provides:
- 12 Months Unlimited Calls
- 12 Months On-Site Support
- 12 Months Remote On-line support
- Flexible payment structures tailored to your needs
Ancar B Technologies is happy to support sites remotely via VNC (Virtual Network Connectivity). In many instances, this can mean the rectification of faults well within the contractual terms of the agreement and ultimately the smooth running of your network.
No Claims Discount
Ancar offer the following discounts based upon the support provided through our hardware and software support agreements.
- No site visits or telephone support calls per year entitles the client to 20% discount on annual maintenance contract.
- Under 5 site visits or telephone support calls per year entitles the client to 10% discount on annual maintenance contract.
- Under 10 site visits or telephone support calls per year entitles the client to 5% discount on annual maintenance contract.
As a Microsoft Certified Partner and UK Qualified Small Business Specialist, we predominantly support Microsoft Small Business Server 2003 and Windows Server 2003.
All support contracts are back by comprehensive Service Level Agreements (SLAs).
For more information please call 01924 511118.
