If you have problems, the ISP will often deny there is a fault.   If you have ever had to deal with a connection problem yourself, you will know that once you have waited in a queue for half an hour the usual call centre spiel goes like this:

• “Your router must be faulty, change it and try again”
• “The extensions and filters must be damaged replace them and then try again”
• “The problem must be internal, it all looks fine from our end”

It’s enough to make you want to go back to dial up!

And why do they do this? – So they can avoid putting some real effort into resolving your problem.  Have a quick think, if they request a BT engineer to investigate further then they have to be prepared to pay the massive call out fees!  It is cheaper in the long run for them to lose the customer…

In addition to this, they do not care about anything past their router.  If the service is up and you can’t get one of your laptops or phones working on the wireless, but other devices are OK, then they will give you the simplest get out – “it must be a problem with your device, and thats not our problem!”

So, how can you avoid the time wasting and poor service?

Ancar B provide ADSL Broadband across multiple internet service providers and LLU’s.  We choose the provider that can offer the best quality of service in your area – not the most profitable.  We back this up with our excellent and personable Helpdesk Facility who can help you configure equipment, assist with connectivity problems and have direct access to the escalation teams at each of our ISP partners to help resolve any issues with service as quickly as possible.

If we can help you get your Internet connection working just the way you need it to, then that works better for you and for us!

Call for more details or a quotation.

Well here you go!

Small Business Server 2003

• Post 25 – SMTP
• Port 80 – HTTP
• Port 443 – HTTPS
• Port 444 – CompanyWeb,
• Port 4125 – Remote Web Workplace, Remote desktop from RWW
• Port 1723 – VPN

Small Business Server 2008

• Port 25 – SMTP
• Port 80 – HTTP
• Port 443 – HTTPS
• Port 987 – CompanyWeb
• Port 1723 – VPN

Ancar B can react quickly to end-user equipment problems but more often than not the issue lies outside of our control on the BT network. At this point we are usually in the hands of a team of Open Reach engineers who are not governed by a Service Level Agreement (SLA) whatsoever. You could be down for ages and there is nothing you can do about it.

If you are unlucky enough to get a problem then you can find yourself in a Business Critical situation very quickly!

If your business relies on the Internet then you should consider a connection that comes with an SLA such as a Leased Line or Ethernet based product, but these can come with large associated costs. If you need a cheaper option then talk to us about our backup ADSL offerings. We can provide multiple ADSL connections carried over separate networks for extra resilience, automatic and manual failover options, store & forward email SMTP feeds and more…

Unfortunately most of our backup ADSL systems are ordered off the back of a major ADSL outage. If you are reading this and rely on your connection then think about getting yourself some cover before you get the problem…?